FAQ | Compuscan


If you have any questions regarding credit bureaus or your credit report please have a look at our frequently asked questions. Should you require further information do not hesitate to contact our call centre on 0861 51 41 31.

Who do I need to contact to query information on my credit report?

Compuscan’s customer care staff have all the relevant knowledge and skills to assist you in resolving queries on your credit report. If you feel that the information on your credit report is incorrect, please contact Compuscan’s customer care division on 0861 51 41 31. Our help-desk staff will also be able to advise you on how to better manage your credit report in future.

How much does my credit report cost?

According to the National Credit Act (NCA), every consumer has the right to one free credit report per annum. Any additional credit reports will be charged at a cost of R22.80 (incl VAT).

How do I request my credit report?

To request your free annual credit report, please fill in our credit report application form.

Should you have already requested your credit report in the past 12 months, please contact our call centre to apply for your credit report on 0861 51 41 31 or email us at consumercare@compuscan.co.za.

What should I do if information on my credit report is incorrect?

If any of the information contained in your credit report is incorrect or unfair, you may log a dispute with Compuscan via the website or call centre on 0861 51 41 31. When you contact our call centre, you will be supplied with a Compuscan reference number.

Please allow 20 business days for Compuscan to resolve your dispute or query. During this time Compuscan will contact the supplier of the disputed data for further information and evidence relating to the data. If by the end of the 20 business day period Compuscan does not receive credible evidence from the supplier to support the data, the dispute will be resolved in your favour.

If any of the information is reinstated and you still feel that it is incorrect or unfair or if you are dissatisfied with the outcome of the dispute, please contact the Credit Ombud on 0861 662 837 or at www.creditombud.org.za for further assistance, their services are free to consumers.

What documents do I need to provide when logging a dispute?

When you log a dispute you will be required to submit the following to Compuscan:

  • A copy of your ID
  • Your reason for logging the dispute
  • If you are disputing a judgment or admin order, we will need a rescission document

Can I be blacklisted at a credit bureau?

There is no such thing as a blacklist at a credit bureau.

Credit bureaus sort and hold both positive and negative information and provide information about your credit history and activities. The majority of the information held by Compuscan is in fact positive and will assist you in obtaining credit.

The sole decision to grant credit lies with each individual credit provider. Credit providers make the decision whether or not to grant you credit by assessing and looking at all the information they get from Compuscan.

What is a credit score?

Our credit score is drawn from your credit report, which outlines your borrowing, charging and repayment activities. It summarises a number of positive and negative factors that aim to predict how likely you are to honour your credit commitments in the future.

A good rating helps you reach your financial goals while a poor rating limits your financial opportunities. Since your credit report influences whether you are able to buy a home or get any kind of credit, it is extremely important to protect your credit score by making loan and account payments on time and by not taking on more debt than you can handle.

Key information used to calculate your credit score includes account information (personal loans, credit accounts, other loans), public records and enquiries (requests by lenders to view your credit). Information such as race, gender, where you live and marital status are not used in calculating credit scores.

How do I maintain a healthy credit score?

  • Pay the full instalment amount that is owed on your account(s) every month.
  • Budget – never buy on credit without knowing if you can afford the monthly instalments.
  • Never ignore a letter of demand for payment. Make a phone call or write a letter to explain your situation.
  • Always pay your accounts on time every month.
  • If you are unable to make a payment due to unforeseen circumstances, talk to the credit provider concerned and make alternative arrangements to pay back what you owe.
  • Try to keep credit repayments between 20% and 30% of your monthly income. For example, if you earn R5 000 per month, keep all of your credit repayments to within R1 000 and R1 500 per month.
  • Ensure that you always supply the most accurate information about yourself on a new credit application.
  • When applying for credit ask the lender to show you how much you will pay every month, depending on how much you spend.
  • Check your credit report regularly to make sure that the information on your credit report is accurate.
  • If you have changed your name (got married) since the last time you applied for credit, make sure that your new ID book reflects this change and then notify Compuscan.
  • Never ignore a summons to court for non-payment. This could become a very serious reflection on your credit profile.

What should I do if I have lost my ID?

When you lose your ID you need to report it to the police, fill in an affidavit and obtain a case number. You must then phone SAFPS (Southern African Fraud Prevention Service) on 0860 101 248. SAFPS will send you forms to complete which you must then send back to them. Also fax a copy of the police affidavit and a case number to Compuscan and we will place an alert on your credit profile and monitor enquiries on your identity.

What should I do if someone has received credit using my identity?

If your credit profile reflect accounts that you did not open you should contact the companies that have listed you and request that they provide you with the application form which you allegedly signed when you opened the account.

Should the subscriber fail to do anything about it then you can lodge a dispute with Compuscan.